Danielle,
Can you help out? Justin has the ticket , below. It looks like it belongs to Carlo Pinto. It doesn't seem to be an issue that either side isn't doing something, as much as the migration is hung up and we're trying to figure out where. Maybe we can coordinate a call to troubleshoot and resolve?
Dan
From: Justin Mitchell <jmitchell@e-470.com>
Sent: Thursday, September 5, 2024 4:07 PM
To: Dave Lewnerman <dlewnerman@e-470.com>; Dan Hoban <dan.hoban@nuspire.com>; Danielle Holstrom <danielle.holstrom@nuspire.com>; Chris Otterson <cotterson@e-470.com>
Cc: Lisa Bersot <lisa.bersot@nuspire.com>
Subject: Re: [EXTERNAL]:RE: Managed Services - E-470 / Nuspire
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Good afternoon, Dan!
Trying to get the SentinelOne migration wrapped up on Case CS0264999. It looks like we have approximately 135 agents that are waiting to be migrated or stuck in limbo.
I have attached an export from the Nuspire SentinelOne portal of the devices that show a Failed, N/A, or Pending status for console migration. All of the Failed devices show they are Online with the Management Console, while the list of Pending shows they are Offline.
Is there a set of commands we can run or steps we can take to troubleshoot and resolve these lingering device issues? I have asked a couple of times and Shaun Cortez was supposed to send a couple of commands we could run locally as well on machines that didn't migrate due to broken communication with the management console.
Justin G. Mitchell
Network Security Engineer
o: +1 (303) 537-3479
From: Dave Lewnerman <dlewnerman@e-470.com>
Sent: Thursday, September 5, 2024 1:56 PM
To: Dan Hoban <dan.hoban@nuspire.com>; Danielle Holstrom <danielle.holstrom@nuspire.com>; Chris Otterson <cotterson@e-470.com>; Justin Mitchell <jmitchell@e-470.com>
Cc: Lisa Bersot <lisa.bersot@nuspire.com>
Subject: Re: [EXTERNAL]:RE: Managed Services - E-470 / Nuspire
Hi Dan - It seems we may need to escalate this to get it wrapped up by end of tomorrow. I've added @Justin Mitchell on my team to assist. Is there someone best for him to work with in the SOC. He can update what's remaining and still going on.
Thanks!
Dave Lewnerman
Network and Security Manager
W: (303) 537-3763
C: (720) 822-7200
From: Dan Hoban <dan.hoban@nuspire.com>
Sent: Thursday, September 5, 2024 11:16 AM
To: Dave Lewnerman <dlewnerman@e-470.com>; Danielle Holstrom <danielle.holstrom@nuspire.com>; Chris Otterson <cotterson@e-470.com>
Cc: Lisa Bersot <lisa.bersot@nuspire.com>
Subject: RE: [EXTERNAL]:RE: Managed Services - E-470 / Nuspire
Sounds good. If you run into issues pleas let me know.
Dan
From: Dave Lewnerman <dlewnerman@e-470.com>
Sent: Thursday, September 5, 2024 1:16 PM
To: Dan Hoban <dan.hoban@nuspire.com>; Danielle Holstrom <danielle.holstrom@nuspire.com>; Chris Otterson <cotterson@e-470.com>
Cc: Lisa Bersot <lisa.bersot@nuspire.com>
Subject: Re: [EXTERNAL]:RE: Managed Services - E-470 / Nuspire
No worries. Thanks, Dan!
As an FYI - we're still working with Nuspire support on getting the SentinelONE hosts migrated to their new tenant. Hopefully, we get that worked out by EOW.
-Dave
Dave Lewnerman
Network and Security Manager
W: (303) 537-3763
C: (720) 822-7200
From: Dan Hoban <dan.hoban@nuspire.com>
Sent: Thursday, September 5, 2024 11:03 AM
To: Danielle Holstrom <danielle.holstrom@nuspire.com>; Dave Lewnerman <dlewnerman@e-470.com>; Chris Otterson <cotterson@e-470.com>
Cc: Lisa Bersot <lisa.bersot@nuspire.com>
Subject: [EXTERNAL]:RE: Managed Services - E-470 / Nuspire
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hi Dave,
Apologies for that. The invoice went out in error. We'll credit the September invoice back on our end. Nothing needed from you.
Best regards,
Dan
From: Danielle Holstrom <danielle.holstrom@nuspire.com>
Sent: Thursday, September 5, 2024 10:58 AM
To: Dan Hoban <dan.hoban@nuspire.com>
Subject: Fwd: Managed Services - E-470 / Nuspire
Begin forwarded message:
From: Dave Lewnerman <dlewnerman@e-470.com>
Date: September 5, 2024 at 9:50:00 AM CDT
To: Danielle Holstrom <danielle.holstrom@nuspire.com>
Cc: Chris Otterson <cotterson@e-470.com>
Subject: Managed Services - E-470 / Nuspire
*** CAUTION: Email originated outside of this organization ***
Hi Danielle - We received an invoice for September but we're under the impression our extension ended in August. Does Nuspire need an official notice of termination?
Thanks,
Dave Lewnerman
Network and Security Manager
W: (303) 537-3763
C: (720) 822-7200
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