Thanks Joe.
Brian, let me know what we need to do. Though end of the year, they are going to make some decisions shortly and have asked for pricing for a multitude of vendors/scenarios.
Thanks!
Dan
From: Joseph Kidda <joseph.kidda@sentinelone.com>
Sent: Monday, November 4, 2024 1:32 PM
To: Dan Hoban <dan.hoban@nuspire.com>; Brad Koesters <brad.koesters@sentinelone.com>; Jay Ryerse <jay.ryerse@sentinelone.com>
Subject: Re: [EXT.MSG] RE: Nuspire <> S1 Renewal Opportunity
Dan,
I have added Brad Koesters, will assist in getting you connected on the Reseller side.
Joe
On Mon, Nov 4, 2024 at 1:07 PM Dan Hoban <dan.hoban@nuspire.com> wrote:
Hi guys, any help here? I need an update back to Cloudwave end of week, and have everything I need for the co-managed elements. Just need the costing for reseller.
Let me know.
ThanksDan
From: Dan Hoban <dan.hoban@nuspire.com>
Sent: Wednesday, October 30, 2024 4:04 PM
To: Joseph Kidda <joseph.kidda@sentinelone.com>
Cc: Jamesa@sentinelone.com
Subject: RE: [EXT.MSG] RE: Nuspire <> S1 Renewal Opportunity
Hi Joe,
Can you help me on next steps? I believe we need a reseller agreement and to register the Cloudwave opportunity. Though they are not looking to move until the end of the year they need to make a decision in the upcoming weeks. I have what I need for them to stay in our portal, but need pricing for resale of the licenses.
Let me know.
Thanks
Dan
From: Joseph Kidda <joseph.kidda@sentinelone.com>
Sent: Tuesday, October 22, 2024 11:44 AM
To: Dan Hoban <dan.hoban@nuspire.com>
Cc: Jamesa@sentinelone.com
Subject: Re: [EXT.MSG] RE: Nuspire <> S1 Renewal Opportunity
Dan,
Can we have a call this Thursday 10/24 at 11:30-12:00 EST? Let me know and I can send an invite.
Joe
On Tue, Oct 22, 2024 at 10:28 AM Dan Hoban <dan.hoban@nuspire.com> wrote:
Hi Joseph,
Let me know any progress? I have a meeting with the client this week. Could we discuss at some point the elements below?
Let me know.
Thanks
Dan
From: Dan Hoban <dan.hoban@nuspire.com>
Sent: Monday, October 14, 2024 3:03 PM
To: Joseph Kidda <joseph.kidda@sentinelone.com>
Cc: Jamesa@sentinelone.com
Subject: RE: [EXT.MSG] RE: Nuspire <> S1 Renewal Opportunity
Hi Joseph,
Thanks for giving me a call today. Here is a quick rundown of the opportunity and potential outcomes.
We have a client (CloudWave) who has Managed EDR through Nuspire. Around 15k-17k licenses.
They currently use, and we support, two different EDR technologies, S1 and Cyberreason. They are looking at their 2025 EDR strategy and working with us on potential outcomes.
They have asked us to look into the following options:
- Look into options where we resell licenses to Cloudwave, and they do primary management and support. We would act in more of a VAR capacity. We'd provide set up, guidance, and consulting. But we'd be primarily off day to day management. Or as just used as needed.
- This is not our current model with S1. That being said, I'd like to work inside of the business model S1 has for this type of engagement (deal registration, distribution, resale, etc..).
- Look into a model where they have more access into our Cloudsafe tenant. This would allow them to keep the same portal, rule structure, groups, and ongoing support and Nuspire integration. However, they would more involved, almost like a level 1.
- This is again not our normal support model. If we need any consideration for how this may impact our MSSP licensing with S1, please let me know.
- Look into an arrangement where we set them up a new portal, rules, sites, etc… and slowly migrate them to that portal – and then slowly transition into that SME arrangement. This might look like a hybrid approach of the two above. So we'd have them in our Cloudwave instance, we'd be setting them up with their own, and slowly working on migrating devices over time.
I think a coordinated effort is of the utmost importance. We are a trusted advisor to this client, and want to help them with whatever approach they take. My worry is because of business challenges we have competing interests at S1, other EDR vendors and distributers, and they get caught in the middle. I do not want a situation where they are getting approached from S1 direct, S1 partner program, Cyberreason, Nuspire, and whomever else want to provide their idea of guidance. Ideally we remain the trusted advisor.
Hope this helps. Let me know your thoughts on the potential outcomes above, and what you'd need from us.
Thanks again,
Dan
From: Joseph Kidda <joseph.kidda@sentinelone.com>
Sent: Monday, October 14, 2024 10:31 AM
To: Dan Hoban <dan.hoban@nuspire.com>
Cc: Jamesa@sentinelone.com
Subject: Re: [EXT.MSG] RE: Nuspire <> S1 Renewal Opportunity
You don't often get email from joseph.kidda@sentinelone.com. Learn why this is important
*** CAUTION: Email originated outside of this organization ***
Dan
I'm traveling. I will call you when I can this afternoon.
Joe
On Mon, Oct 14, 2024 at 8:02 AM Dan Hoban <dan.hoban@nuspire.com> wrote:
Hi Joseph,
I didn't hear from James. Are you able to assist? I have a rather large customer looking for renewal options. And some are a little of out of our ordinary model. I'll want to make sure we're coordinated with S1 during this process.
Thanks,Dan
From: Dan Hoban <dan.hoban@nuspire.com>
Sent: Friday, October 11, 2024 9:03 AM
To: Jamesa@sentinelone.com
Subject: RE: Nuspire <> S1 Renewal Opportunity
Hi James,
let me know if you are the right person to assist. If you need to talk live or schedule a meeting, my contact information is below.
Thank you,
Dan Hoban
Executive Vice President, Field Services
(248) 896-6154 | dan.hoban@nuspire.com | nuspire.com
CONFIDENTIAL AND PROPRIETARY. All information transmitted hereby is intended only for the use of the addressee(s) named above and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of confidential and privileged information is prohibited. If the reader of this message is not the intended recipient(s) or the employee or agent responsible for delivering the message to the intended recipient(s), you may not distribute or copy the confidential and privileged portion of this communication to another. Anyone who receives confidential and privileged information in error should notify us immediately by telephone and mail the original message to us at the above address and destroy all copies. To the extent any portion of this communication contains public information, no such restrictions apply to that information.
From: Dan Hoban <dan.hoban@nuspire.com>
Sent: Wednesday, October 9, 2024 12:01 PM
To: Jamesa@sentinelone.com
Subject: Nuspire <> S1 Renewal Opportunity
Hi James,
I'm working on a renewal with a Nuspire client. They want to look into a few different models (from MSSP to resale to VAR type relationship). I know our normal pricing and support agreements are geared towards our MSSP engagements. Some options are a little different. Can you provide support? If you'd like to discuss, we can schedule a meeting to flush out challenges and options.
Thanks,
Dan Hoban
Executive Vice President, Field Services
(248) 896-6154 | dan.hoban@nuspire.com | nuspire.com
CONFIDENTIAL AND PROPRIETARY. All information transmitted hereby is intended only for the use of the addressee(s) named above and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of confidential and privileged information is prohibited. If the reader of this message is not the intended recipient(s) or the employee or agent responsible for delivering the message to the intended recipient(s), you may not distribute or copy the confidential and privileged portion of this communication to another. Anyone who receives confidential and privileged information in error should notify us immediately by telephone and mail the original message to us at the above address and destroy all copies. To the extent any portion of this communication contains public information, no such restrictions apply to that information.
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